Help Centre
Here to help! check out the articles below to see if we have what you are looking for.
Help centre categories
Electricity & gas plans
Learn more about energy plans, solar tariffs and other plan options.
Pricing & payment
Learn more about rates, payments and service fees.
Moving & metering
Learn more about connecting a new property, moving and smart meters.
Managing my energy
Learn more about tracking energy usage, shopping for Powerpacks and managing your account.
Financial support & legal
Learn more about payment support and our legal obligations.
Outages & faults
Learn more about what to do if your power goes out or if you have electrical faults.
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