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Flood support

This page is to support Powershop customers impacted by flooding. We’re here to provide you with support.

Your safety matters most

Your safety is our number one priority. Follow the advice from your local authorities and for more information please visit your state emergency service (SES).

Faults and power emergencies


If you’re experiencing any faults or power emergencies, please report them to your distributor. If you’re not sure who your distributor is, you can find out here.

Their websites and social media have info on what to do in certain situations as well as key updates on outages or issues in your area.

If you’re worried about disruptions to life support or a major gas leak, please call 000. It is also important that you notify your electricity or gas distributor.

We’re here for you


We have a range of options available to support you during this difficult time. This includes access to the Powershop Hardship Program or facilitating access to support. Please reach out to us through whichever channel suits you best:

NSW Government Support


For NSW employers and employees working in flood-impacted areas you can access safety information from the NSW Government here: SafeWork flood information

Do you require an interpreter?


We have interpreter services available so you can speak to our customer team in your preferred language, please call us on 1800 462 668.

  • We have interpreter services available so you can speak to our customer team in your preferred language, please call us on 1800 462 668.

  • 如果需要传译员，请拨打1800 462 668向您的Powershop代表提出要求

  • Se hai bisogno di un interprete, chiama il tuo rappresentante Powershop al numero 1800 462 668

  • إذا كنت بحاجة إلى مترجم ، نرجو التحدث مع مندوبك في محل الطاقة (Powershop) على الرقم 1800 462 668

  • Εάν χρειάζεστε διερμηνέα, σας παρακαλούμε να μιλήσετε στον αντιπρόσωπο του Powershop στον αριθμό 1800 462 668

  • यदि आपको दुभाषिए की ज़रूरत है, तो कृपया अपने Powershop प्रतिनिधि को 1800 462 668 पर फोन करें।