If you are impacted by Cyclone Alfred and need support, please click here.

Powershop logo
See Plans

Natural disaster support

This page is to support Powershop customers impacted by natural disasters. We’re here to provide you with support.

Your safety matters most

Your safety is our number one priority. Follow the advice from your local authorities and for more information please visit your state emergency service (SES), listed below:

Faults and power emergencies


If you’re experiencing any faults or power emergencies, please report them to your distributor. If you’re not sure who your distributor is, you can find out here.

Their websites and social media have info on what to do in certain situations as well as key updates on outages or issues in your area.

Note: If you’re worried about disruptions to any equipment that is relied upon for life support, or a major gas leak, please call 000.

We’re here for you


We have a range of options available to support you during this difficult time. This includes access to the Powershop Hardship Program or access to other support programs. Please reach out to us through whichever channel suits you best:

Do you require an interpreter?


We have interpreter services available so you can speak to our customer team in your preferred language, please call us on 1800 462 668.

  • We have interpreter services available so you can speak to our customer team in your preferred language, please call us on 1800 462 668.

  • 如果需要传译员，请拨打1800 462 668向您的Powershop代表提出要求

  • Se hai bisogno di un interprete, chiama il tuo rappresentante Powershop al numero 1800 462 668

  • إذا كنت بحاجة إلى مترجم ، نرجو التحدث مع مندوبك في محل الطاقة (Powershop) على الرقم 1800 462 668

  • Εάν χρειάζεστε διερμηνέα, σας παρακαλούμε να μιλήσετε στον αντιπρόσωπο του Powershop στον αριθμό 1800 462 668

  • यदि आपको दुभाषिए की ज़रूरत है, तो कृपया अपने Powershop प्रतिनिधि को 1800 462 668 पर फोन करें।