Electricity & Gas
Help & Support
We answer your frequently asked questions.
FAQ - Installation
Who will contact me to arrange an installation appointment?
What if my installation appointment needs to change?
How long will the smart meter installation take?
How long will the power be turned off for?
Does the installer need to produce identification before entering my property?
Will the installer keep me informed of the installation’s progress?
Do I need to be home during the installation?